These Terms & Conditions govern the provision of drainage services by West Midlands Drainage. By booking or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Last updated: April 2026

1. Company Information

West Midlands Drainage is a trading name. Our registered address is Cannock Rd, Featherstone, Wolverhampton, WV10 7AG. You can contact us by telephone on 07453 419 988 or by email at westmidlandsdrainage@gmail.com.

2. Services

We provide professional drainage services across the West Midlands, including but not limited to:

• Drain unblocking (emergency and scheduled)
• Drain repairs (CIPP no-dig relining, patch repairs, excavation)
• CCTV drain surveys and inspections
• Drainage installation for new builds, extensions, and renovations
• Drainage maintenance

The specific scope of work for each job will be agreed with you before work begins, either verbally or in writing.

3. Quotations and Pricing

Where possible, we will provide a fixed-price quotation before starting work. For emergency callouts or jobs where the full scope cannot be determined until on-site, we will explain the likely costs before proceeding.

Quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are inclusive of VAT where applicable. If additional work is required beyond the original scope, we will inform you and agree any additional costs before carrying out that work.

4. Payment Terms

Payment is due upon completion of work unless alternative arrangements have been agreed in writing. We accept payment by bank transfer, card, or cash.

For larger projects, we may require a deposit before work commences. The deposit amount and payment schedule will be confirmed in the quotation.

If payment is not received within 14 days of the invoice date, we reserve the right to charge interest at 8% above the Bank of England base rate on any outstanding balance, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please give us as much notice as possible. We understand that circumstances change and will always try to accommodate changes.

If you cancel a scheduled appointment with less than 24 hours’ notice, a cancellation fee may apply to cover the cost of the reserved time slot. We will advise you of any applicable fee at the time of cancellation.

Emergency callouts that are cancelled after the engineer has been dispatched may be subject to a call-out charge.

6. Access and Site Conditions

You are responsible for providing safe and reasonable access to the drainage system and the areas where work is to be carried out. This includes ensuring manholes and access points are accessible and that any pets or hazards are secured.

If our engineer arrives on-site and is unable to carry out the work due to access issues or unsafe conditions not previously disclosed, a call-out charge may apply.

Where work requires access to shared or third-party land, it is your responsibility to obtain any necessary permissions before the appointment.

7. Guarantees

We stand behind the quality of our work. The following guarantees apply:

• Drain unblocking: If the same blockage returns within 28 days of our visit, we will return and clear it again at no additional charge. This guarantee does not cover new or unrelated blockages.
• Drain repairs: All repair work is guaranteed in writing. CIPP no-dig relining carries a manufacturer-backed guarantee. The duration of each guarantee will be confirmed at the time of quotation.
• CCTV drain surveys: We guarantee the accuracy and completeness of our survey reports at the time of inspection. Reports are provided for informational and diagnostic purposes.

Guarantees do not cover damage caused by misuse, third-party interference, ground movement, or circumstances beyond our reasonable control.

8. Limitation of Liability

We will carry out all work with reasonable care and skill in accordance with industry standards. We are fully insured for public liability.

Our total liability for any claim arising from the services provided shall not exceed the value of the contract for that specific job, except in cases of death or personal injury caused by our negligence, for which liability is not limited.

We are not liable for any pre-existing defects in your drainage system that are discovered during the course of our work, nor for any damage to pipes or structures that were already in a deteriorated condition.

9. Your Responsibilities

By using our services, you confirm that:

• You are the property owner or have the authority of the property owner to commission drainage work.
• The information you provide about the property and the drainage issue is accurate to the best of your knowledge.
• You will provide safe access to the work area as described in Section 6.
• You will make payment in accordance with the terms set out in Section 4.

10. Data Protection

We collect and process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The personal information we collect — such as your name, address, telephone number, and email address — is used solely for the purpose of providing our services, communicating with you about your booking, and issuing invoices.

We do not share your personal data with third parties for marketing purposes. For full details of how we handle your data, please see our Privacy Policy at:

https://westmidlandsdrainage.co.uk/privacy/

11. Complaints

We take all complaints seriously and aim to resolve any issues promptly and fairly. If you are not satisfied with any aspect of our service, please contact us by telephone on 07453 419 988 or by email at westmidlandsdrainage@gmail.com.

We will acknowledge your complaint within 48 hours and aim to provide a full response or resolution within 14 working days.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to severe weather, flooding, pandemic, utility failure, or government restrictions.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

Contact Us

West Midlands Drainage

Cannock Rd, Featherstone, Wolverhampton, WV10 7AG

Telephone: 07453 419 988

Email: westmidlandsdrainage@gmail.com

Website: https://westmidlandsdrainage.co.uk